Today there are clearer, direct paths for the workforce to build rewarding digital careers. ServiceNow’s study predicts that manufacturing will witness the biggest disruption, with 23 percent of the workforce primed for automation and skill augmentation, followed by agriculture, forestry and fishing (22 percent), wholesale and retail trade (11.6 percent), transportation and storage (8 percent), and construction (7.8 percent). Areas with high concentrations of fisheries, such as Kerala and West Bengal, can harness such opportunities and fulfil careers for their citizens. While AI and automation’s influence will reshape a substantial number of repetitive and technical jobs, many workers currently in non-technical roles possess abilities that can be applied to high-quality, more technical work profiles.įor example, the ServiceNow and Pearson research found that India’s deep-sea fishery workers possess 64 Pp of the skills typically required of helpdesk support agents using the ServiceNow platform. AI is set to bring in a wave of change that has the potential to rapidly improve work efficiency. ![]() Also read: For most companies the payoff from artificial intelligence is going to be negative: Aswath Damodaran The ServiceNow and Pearson research identifies several traditional non-tech FTEs, such as fishery workers, accounting clerks, admin secretaries, dairy and livestock producers that can benefit by taking pre-emptive action. The country has the advantage of a huge demographic dividend and can find swift reskilling pathways to find relevant employment opportunities. For India to emerge as a $1 trillion digital economy, a future-ready workforce skilled in AI and automation will play a crucial role. The ServiceNow and Pearson research found that AI and automation will require 16.2 million workers in India to reskill and upskill, while also creating 4.7 million new tech jobs. The impact of AI on the workforce is driving significant change that will require Indian industry to invest in meaningful training to ensure quality and secure careers for people while also enhancing productivity. Why was it important to research India's skill economy now? Which are the trends that stood out for ServiceNow? Today, in India we serve all of the top 10 technology providers, most of the top five banks, and we are growing fast in the public sector after investing in local data centres last year. India is igniting ServiceNow’s growth globally. How has 2023 been for ServiceNow in India? What are the key highlights? The country has the advantage of a huge demographic dividend and can follow swift reskilling pathways to find relevant employment opportunities. In an interview with Storyboard18, Kamolika Peres, VP and managing director for the Indian Subcontinent at ServiceNow, said that for India to emerge as a $1 trillion digital economy, a future-ready workforce skilled in AI and automation will play a crucial role. It’s a shared database for your managerial operations, HR, accounting, customer service, security, compliance, and other departments.57% of Indian executives are actively working towards enhancing AI adoption within their organisations: LinkedIn report ServiceNow has applications and modules that go beyond IT services. It’s a service-oriented software that nearly every company (regardless of size) needs. For IT companies, the software allows you to classify these issues based on their priority and impact on the organization. ![]() ServiceNow provides users with a neat and robust interface where they can raise their issues to their help desk support firm and have them resolved quickly. The question is, “is ServiceNow suitable for all businesses.” It’s a cloud-based IT management platform that automates your business operations and ensures fast service delivery. Thankfully, the transition to a digital workflow has become a lot easier with cloud-based IT management platforms like ServiceNow. Add to this the ever-changing customers’ needs, and you’ll know why automation has become a priority for all businesses. Managing your human resources, IT help desk, finances, and other management operations using the traditional workflow processes is tricky.
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